Refund policy

Return and Refund Policy

Thank you for shopping with us at Vaiga, we take pride in offering high-quality hair accessories and maintaining the highest hygiene standards. Due to these standards, we do not accept returns. However, we are committed to ensuring your satisfaction, and if you receive a damaged, defective, or incorrect item, we will do everything in our power to make it right.

Damaged, Defective, or Incorrect Items

• Please inspect your order upon receiving it. If you find that the item is damaged, defective, or incorrect, please contact us immediately so we can resolve the issue.
• Your request to replace a faulty product must be raised within two business days of receiving the item.
• To initiate a replacement, please email us at customercare.vaiga@gmail.com with the following details:
  • A copy of the receipt or proof of purchase.
  • Clear photos of the damaged or defective product.
  • A brief description of the issue.

How We Handle the Issue

• Once we receive your request, we will evaluate the situation and, if necessary, send you a replacement product at no additional cost.
• If the item is out of stock, we will issue a full refund or offer a suitable alternative.

Exchanges

• We do not offer exchanges unless the item is defective or incorrect. Please reach out to us as mentioned above if you need a replacement for any reason related to product quality or order errors.

Sale Items

• Only regular-priced items are eligible for a replacement. Sale items are final sale and cannot be replaced.

Contact Us

If you have any questions or concerns, or if you need assistance with your order, please contact us at customercare.vaiga@gmail.com